Comments for European Road & Racing

Comment on Customer Comments by Rich - New Customer

Rich - New Customer — Wed, 07 Dec 2011 12:24:47 +0000

Hello Karl. I hope your dinner and much deserved bev were as good as my car is now running. Thank you very much for your fine work, service, and diagnosis. No more clunk and the Boxster runs great. I’ll let my brother (he has a 2006 Cayenne Turbo) know I’ve found an A+++ place for service. And anyone else for that matter… that needs quality service done.

Comment on Customer Comments by Jan

Jan — Wed, 30 Nov 2011 00:59:42 +0000

Thanks to Karl and his team. They rally took care of my 1967 VW convertible. She runs like new. European Road and Racing is one of the best when it comes to special treatment for cars, even if it is a challenge. ER&R has the solution. Thanks a lot, Jan

Comment on Customer Comments by Timothy Brabham

Timothy Brabham — Fri, 04 Nov 2011 18:52:46 +0000

Just wanted to thank everyone again for the outstanding service i recieved earlier this week on an ECU flash for a 2011 VW GTI. Karl always kept me informed on how things were going while i was waiting and took me for a test drive post flash to show me what it would do. Thanks again and i will definantly go there again for other work in the future!

Comment on Customer Comments by Michael Turner

Michael Turner — Fri, 28 Oct 2011 19:47:32 +0000

Karl Troy and his team know how to take care of their customers. I showed up at 5:30pm unannounced to inquire about having new tires fitted later that week and Karl asked his team to fit four new tires immediately on my 1988 Carrera because my original tires were worn to dangerous levels. They had my car ready with four new tires in about 30 minutes. The tires were balanced to perfection. This is the kind of customer service that goes beyond what anyone would normally expect. Thanks to all at European Road and Racing.

Comment on Customer Comments by Riley

Riley — Thu, 27 Oct 2011 22:46:56 +0000

I will always recommend European Road Racing to anyone for service of their vehicle. I have been a customer for a little over two years now and am greatly appreciative of the service, honesty and integrity I always receive. As a female, taking your vehicle for repairs can be a scary experience. Often times as a woman, I’ve received poor service at high costs, NEVER HERE! Karl and Martin have been nothing but truthful and explained any repairs to be done or needing to be done. I can’t say enough how much I appreciate them both. Honesty, reasonable prices, customer service, reliability and integrity all in one place.

A loyal customer,
Owner, 2003 BMW 325i

Comment on Customer Comments by Blake Tillis

Blake Tillis — Tue, 02 Aug 2011 16:45:49 +0000

I contacted Karl to inquire about replacing the tires on my 2003 Boxster S, and asked if I should purchase the OEM tires (PS2′s). Karl’s sage advice saved me over $600, and his team’s install was quick and professional. I also got the oil changed at the same time as the tire replacement, and my car was still ready to go before I got off work! Once again you and your team have proven why you’re the most trusted and respected repair shop in the country.
P.S. Please thank the young man who saw fit to wash my dirty rims after the tire install; that’s customer service!

Comment on Customer Comments by Chip Coffee

Chip Coffee — Thu, 28 Apr 2011 14:24:50 +0000

I have a Porsche that Karl has serviced for over a year. He and his staff are the most professional and knowledgeable people around. Their integrity is what brought me to them and they show it every day.The value they provide is far more than the price they charge, which is very fair and reasonable. Thank you Karl. Chip

Comment on Customer Comments by Bill Doble

Bill Doble — Thu, 21 Apr 2011 16:16:42 +0000

Sometimes, out of what might be the most terrible situation, something happens that absolutely is the very best. My Audi started having problems on the way to Charleston, SC to visit John and when we got here it was obvious it wouldn’t make it back without getting attention. Suggestion on the QuattroWorld forum led me to Karl Troy at… European Road and Racing in North Charleston. http://EuropeanRoadandRacing.com/ Despite an overflowing workload, Karl made room and got my car in. What at first appeared simple turned out to be more complex and required an extra couple of hours of work and another night in the shop. But, Karl and his guys Matt and Ben did an incredible job and have the allroad running the best it’s ever been. Karl, showing how passionate he is about doing the very best job for his customers, called me to say the car was ready this morning and he would drive over to pick me up so he could get extra time in the car to make sure all was well. A few minutes later he arrived, and after having showed me that an allroad can indeed be well controlled when sideways, we arrived back at his shop. All I can say is this guy is superb. And if you have an Audi, VW, BMW or Lambo, Ferrari or Ultima, you must see Karl.

Comment on Customer Comments by Santiago Hossni

Santiago Hossni — Sat, 02 Apr 2011 07:46:15 +0000

I took my 2004 Mk4 VW GTi in today for an APR Stage 1 reflash. I could not be happier, I drove back home with a grin on my face the whole way. The car is a different animal now, much more balanced, torquey, and fast.

Karl is one of the dying breed of honest businessmen, and just a great guy: Me being a rookie he could’ve told me to spend a lot more on random parts, but he recommended only what was needed which was the chip tuning.

Judging by the Porsche, Maserati, and Ferrari owners who trusted you with their cars, I knew I could trust you with my Volkswagen. I’ll definitely be back for more upgrades, and for a ride in your Turbo!

Sincerely,
Santiago

Comment on Customer Comments by Roger Davis - Direct Auto Group

Roger Davis - Direct Auto Group — Mon, 28 Mar 2011 19:36:37 +0000

Karl,
Just wanted to thank you for the major service on the Ferrari 575.. If i would have sent it to Atlanta or Greensboro for the job it would have taken over a month to get back. And your guys had it completed in a week, The car runs perfect. Thanks for the GREAT SERVICE!!